Privacy Policy – Krikya VIP Data Protection Commitment

1. Overview

Krikya VIP takes the privacy of its players seriously. This Privacy Policy sets out how Krikya VIP collects, stores, uses, and protects the personal information you provide when you register and use the platform. It also explains the rights you have in relation to your data and how you can exercise them.

This policy should be read alongside the Krikya VIP Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete framework governing your relationship with Krikya VIP.

Krikya VIP operates as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about how your data is handled, you can contact us at any time at [email protected].

2. What We Collect

Krikya VIP collects only the personal data that is necessary to provide the platform services, comply with legal obligations, and protect the security of the platform and its players. We do not collect data for the sake of it.

Data Category	Examples	Why We Collect It
Identity Data	Full name, date of birth, national ID number	Account registration, age verification, KYC compliance
Contact Data	Mobile number, email address	Account communication, support, security alerts
Financial Data	bKash/Nagad/Rocket account numbers, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser, operating system	Security monitoring, fraud prevention, platform optimisation
Usage Data	Games played, session duration, betting history	Responsible gaming monitoring, platform improvement
Communications Data	Support chat logs, email correspondence	Dispute resolution, quality assurance, compliance records

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3. How We Collect Your Data

Krikya VIP collects personal data through several channels. Understanding how data reaches us helps you stay in control of what you share.

Direct input: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting support.
Automated collection: Technical data collected automatically when you access the platform, including IP address, device identifiers, and session data via cookies and similar technologies.
Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
Third-party verification: Identity and age verification data from KYC service providers used to confirm your eligibility to use the platform.
Publicly available sources: In limited cases, we may verify information against publicly available records as part of our compliance obligations.

We Only Collect What We Need

Krikya VIP applies a data minimisation principle. We only collect personal data that is directly necessary for the purpose it is being collected for. If we do not need it, we do not ask for it.

4. How We Use Your Data

Every piece of data Krikya VIP collects is used for a specific, documented purpose. We do not use your data for purposes that are incompatible with the reason it was originally collected. Here is how your personal data is used across the platform:

To create and manage your Krikya VIP account and verify your identity.
To process deposits and withdrawals via bKash, Nagad, and Rocket.
To detect and prevent fraud, money laundering, and other illegal activity on the platform.
To monitor gameplay patterns as part of our responsible gaming obligations and identify players who may need support.
To send you account-related communications such as transaction confirmations, security alerts, and support responses.
To send promotional offers and bonus notifications, where you have opted in to receive them.
To improve the platform, fix technical issues, and develop new features based on how players use the service.
To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
To resolve disputes and maintain records required for compliance audits.

Marketing Communications

Krikya VIP will only send you promotional messages if you have opted in during registration or through your account settings. You can opt out at any time by updating your communication preferences in your account or by contacting support. Opting out of marketing does not affect your ability to use the platform.

5. Legal Basis for Processing

Krikya VIP processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

Contract performance: Processing that is necessary to provide the services you have signed up for, including account management, payment processing, and gameplay.
Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming requirements.
Legitimate interests: Processing carried out for the legitimate interests of Krikya VIP, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing

Krikya VIP does not sell your personal data to any third party. We share data only where it is necessary to deliver the platform services or comply with legal obligations. The categories of third parties with whom we may share your data are:

Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
Identity verification providers: KYC and age verification service providers receive the identity documents and data necessary to confirm your eligibility to use the platform.
Fraud prevention services: We share technical and behavioural data with fraud detection partners to protect the platform and its players from fraudulent activity.
Regulatory and law enforcement authorities: We are required by law to share certain data with regulatory bodies and law enforcement agencies when requested through proper legal channels.
Technology service providers: Hosting, analytics, and customer support platform providers who process data on our behalf under strict data processing agreements.

All third parties who process data on behalf of Krikya VIP are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.

International Data Transfers

Some of our technology service providers may be located outside Bangladesh. Where data is transferred internationally, Krikya VIP ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable local law.

7. Data Retention

Krikya VIP retains your personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. The following general retention periods apply:

Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by AML regulations.
Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements.
Support communications: Retained for three years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or compliance matter.
Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
Marketing consent records: Retained for as long as you remain opted in, plus three years after opt-out to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security

Krikya VIP implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

TLS encryption for all data transmitted between your device and the Krikya VIP platform.
One-way password hashing — your password is never stored in a readable format and is not accessible to Krikya VIP staff.
Two-factor authentication (2FA) available for all accounts and strongly recommended.
Access controls that restrict internal access to personal data to staff who need it to perform their job functions.
Regular security assessments and penetration testing of the platform infrastructure.
Incident response procedures to detect, contain, and report data breaches in accordance with applicable regulations.

While Krikya VIP takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

9. Cookies and Tracking Technologies

Krikya VIP uses cookies and similar tracking technologies to make the platform work correctly, improve your experience, and gather analytics data. A cookie is a small text file stored on your device when you visit the platform.

Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
Analytics cookies: Used to understand how players use the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
Preference cookies: Store your platform preferences such as language settings and display options so you do not have to set them every time you visit.
Security cookies: Help detect and prevent fraudulent activity by identifying unusual patterns of behaviour across sessions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may not work as intended. Note that disabling essential cookies will prevent you from logging in.

10. Your Rights

You have a number of rights in relation to the personal data Krikya VIP holds about you. These rights can be exercised by contacting us at [email protected]. We will respond to all valid requests within 30 days.

Right of Access

Request a copy of the personal data Krikya VIP holds about you and information about how it is being used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.

Right to Restriction

Request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.

Right to Portability

Request a copy of your data in a structured, machine-readable format so you can transfer it to another service provider.

Right to Object

Object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.

Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain. Where a right cannot be exercised in full, we will explain why and what alternatives are available.

11. Children and Minors

Krikya VIP is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete all associated data as quickly as possible.

If you believe a minor has registered on Krikya VIP, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Changes to This Policy

Krikya VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised effective date. We encourage you to review this page periodically. Continued use of the Krikya VIP platform after any update constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related complaint, please contact the Krikya VIP data protection team. We aim to respond to all enquiries within 30 days.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
FAQ: Visit our FAQ page for answers to common questions

For privacy complaints that cannot be resolved directly with Krikya VIP, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Privacy Policy – Krikya VIP

Contents

Your Privacy Matters